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Starbucks this week rolled out a beta app inside OpenAI's ChatGPT that recommends and helps users customize beverages based on conversational prompts, photos and contextual cues.
Announced April 15â16, 2026, customers enable Starbucks in ChatGPT's app directory and begin prompts with "@Starbucks" to browse suggestions, add customizations and select a pickup location; purchases must be completed in the Starbucks app or on starbucks.com.
The feature is positioned as part of Starbucks' broader "Back to Starbucks" turnaround â led by CEO Brian Niccol â to revive store traffic and deepen loyalty engagement.
Starbucks said the tool is intended to spark discovery and meet customers who start ordering from a feeling rather than a menu.
The rollout follows other Starbucks AI moves such as Green Dot Assist for baristas and comes amid wider retail experiments with agentic commerce from brands including Walmart, Target and Booking.com.
Starbucks frames the ChatGPT integration as a test to learn from users while protecting its loyalty-driven checkout flow.






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