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About one in four U.S. adults — roughly 66 million people — reported using an artificial intelligence tool or chatbot for physical or mental health information or advice, according to a West Health–Gallup Center survey of more than 5,500 adults conducted Oct.–Dec. 2025 and released in mid-April 2026.
Most users turn to AI for quick answers or additional information: 71% cited speed or extra research, 67% said they were curious, and many use AI before (59%) or after (56%) seeing a clinician.
A substantial minority cited access and cost barriers: 42% wanted help outside normal hours, 27% did not want to pay for a doctor’s visit and 14% said they could not afford one.
While 84% of recent AI health users still saw a provider, 14% reported not seeing a clinician they otherwise would have after receiving AI guidance — an estimated 14 million adults.
Trust in AI health information is split roughly evenly: about one-third trust it, one-third neither trust nor distrust it and one-third distrust it; only 4% say they strongly trust AI accuracy, and roughly 11% reported encountering advice they judged unsafe.








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