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Southwest Airlines has reversed part of a controversial policy introduced in January that required passengers who need a second seat because of their size to buy an extra ticket in advance.
Under the updated guidance, airport gate agents may provide an additional adjacent seat at no charge when two adjoining seats are available.
If no adjacent seat exists, the carrier will attempt to rebook the passenger on a later flight.
Southwest continues to encourage travelers who anticipate needing more room to purchase a second seat in advance to avoid disruption.
The airline also allows eligible customers to request refunds for an extra seat within 90 days of travel if the flight departed with an open seat and both seats were booked in the same fare class.
Advocacy groups including the National Association to Advance Fat Acceptance praised the rollback, while critics warn the change still leaves some passengers vulnerable to being delayed or bumped.
The move aligns Southwest more closely with its previous, more accommodating practice but stops short of a guaranteed, universal solution for plus-size travelers and mirrors broader industry practices at legacy carriers.




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