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Canada’s Financial Consumer Agency (FCAC) has applied a $4-million penalty to the Bank of Montreal after finding the lender charged monthly fees that should have been waived or discounted.
The FCAC says 101,091 customers were affected between 2010 and 2024, including newcomers, medical and dental students, Indigenous banking clients and participants in a home financing promotion.
BMO issued refunds totalling more than $3 million (reported as $3,027,956.44) and made charitable payments of over $600,000 to cover amounts it could not return.
The regulator noted more than 500 customer complaints about monthly fee changes and said the penalty reflects the bank’s negligence in preventing and detecting the error.
BMO told media it proactively reimbursed customers and self-reported the issue to the FCAC; the bank paid the $4-million fine in April 2025 and the regulator published details in early February 2026.
The ruling centres on disclosure and controls failures around discounted account plans and highlights consumer-protection scrutiny of retail banking practices in Canada.

















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